If you ever have more suggestions or questions in the future, please don't hesitate to reach out. We're glad to hear that our platform is working for you, and we're committed to helping you achieve your fitness and wellness goals. We want to ensure our users have the best possible experience, and your feedback helps us make improvements and provide valuable support.
Thank you for highlighting the quick response to questions, and we appreciate your advice regarding the Affirm loan. Your suggestion for a short tutorial video for the VIP app is well-noted, and we'll work on making our platform even more user-friendly, ensuring that users have the information they need to make the most of their experience. Your point about the comparison with a virtual coach versus a real coach is valid, as our goal is to offer cost-effective solutions while providing valuable guidance and resources. We understand your perspective on the VIP membership cost, and we continuously evaluate our pricing to provide the best value to our users. We greatly appreciate your input and are delighted to hear that you've found our workout options and organized plans beneficial. Thank you for taking the time to share your feedback and your experience with our platform. Thank you for bringing this to our attention, and we appreciate the opportunity to make things better for you and our future customers. We'll review our video content to ensure it aligns better with your expectations, focusing on delivering useful information without feeling like a sales pitch. Our intention is always to provide valuable insights and guidance to our customers.
Regarding the videos, we regret that you found them to be more promotional than informative. We will take your feedback into account and work on optimizing our communication strategy to ensure a more pleasant experience for our customers. We aim to strike a balance between providing valuable content and promoting our products or services. We understand your concerns regarding the frequency of emails and advertisements. Your feedback is incredibly valuable to us, as it helps us identify areas for improvement.
We're genuinely sorry to hear about your disappointing experience, and we apologize for falling short of your expectations. Thank you for bringing these issues to our attention, and we're dedicated to improving our processes to create a better experience for our customers. Please reach out to our customer support team so we can address your concerns more directly, and we'll do our best to resolve any issues you've encountered. Your experience does not align with the level of service we aim to provide, and we're committed to making things right. We appreciate your feedback on the spam emails, and we'll take steps to ensure that our email marketing is more focused on providing valuable content rather than overwhelming you with offers. We'll work on improving our communication and making it more transparent regarding any additional offerings. We're sorry if you felt misled by the customization process and the subsequent email communications. It's crucial for us to be transparent and provide clear information to our customers. Your feedback is essential, and we take your concerns seriously. We sincerely apologize for the disappointment you've experienced with our custom plan and communication. Your success is important to us, and we're here to assist you on your fitness journey. Thank you for sharing your concerns, and we're committed to delivering a more personalized and helpful experience for you in the future. Please reach out to our customer support team so we can discuss your specific situation and work on improving your experience with us. We appreciate your patience, and we're determined to make things right for you. Your feedback serves as a valuable reminder of the importance of delivering quality support to our users. We will review our coaching system to ensure that coaches are better equipped to provide the personal attention and encouragement you need to succeed. Providing valuable guidance and support is a fundamental aspect of our coaching program, and we're committed to ensuring that our users receive the assistance they paid for. It's unfortunate to hear that you felt there was too much focus on selling products/packages and not enough personalized support from your coach. Your feedback is crucial to us, and we want to address your concerns. We sincerely apologize for the disappointing experience you've had with your coach and the content in our videos.
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